Delivery Policy
Dispatched with care from our Birmingham warehouse and tracked to your door — wherever in the world that may be.
Delivery Rates
Stock levels on our website are live and linked directly to our goods-out warehouse. Every order is sent via UPS with a tracking number for complete peace of mind.
United Kingdom
Ireland & NI
Europe
Rest of World
International customers: Customs duties or import taxes may apply on delivery. We do not charge VAT on international orders. All prices are charged in GB Pounds; local currency figures are for guidance only.
Your Order
How orders are processed
Your order is accepted once payment is received. A confirmation email is sent and your item is dispatched from our UK warehouse on the same day via UPS, with a tracking code provided.
Please double-check your delivery address before placing your order — we are unable to make changes once an order has been placed. In the rare event of an issue or delay, we will contact you immediately.
Returns & Exchanges
If your item isn't quite right, you have 14 days from the date you receive it to return it for a refund or exchange. Return postage is the customer's responsibility, unless the item is faulty or not as described.
Within 14 Days
Return for a full refund or exchange. The 14-day window starts from the date you receive your item.
Original Condition
Jackets must be unworn with original tags. Wallets and bags must be returned in their original branded boxes, undamaged.
Include Your Note
Please include the returns note as proof of purchase to help us process your return efficiently.
Processed in 14 Days
Refunds and exchanges are processed within 14 working days of us receiving your returned item.
The detail
Where an item is exchanged at the customer's request and is not faulty, the original 14-day cooling-off period runs from the date the original item was first received and does not restart with the exchanged item. This does not affect your statutory rights in relation to faulty items.
Items returned after 14 days from receipt will be credited to your E-wallet balance for the amount paid, which can be used later towards another purchase. Made-to-order and altered items are non-refundable and non-exchangeable unless faulty.
Exchanges sent out are subject to the original delivery charge, and return postage costs remain the customer's responsibility. For orders outside the UK, any refund issued will be less the original delivery charge unless the item is faulty or not as ordered.
Faulty or damaged items: Your statutory rights apply. Return postage will be refunded where applicable, and a replacement or refund will be offered.
Found it cheaper? We'll beat it.
If you find a better price from one of our online competitors, we promise to match it — and take an additional 5% off when you contact us.
The fine print
- Match is against the competitor's current website price
- Item must be brand new, identical, and offered on the same terms
- Both we and the competitor must have stock ready for delivery
- The competitor's price and stock must be verifiable
- Item price only — not delivery charges or other services
- Cannot be combined with any other offer
- Product being matched must be available to order online
- We can't match where doing so would result in a loss
- Does not apply to Amazon, eBay or auction sites
Leather Company
Birmingham
West Midlands · B7 4DW